Let's start a conversation
Whether you have a specific training need or want to explore how professional development might help address broader organisational challenges, we're happy to discuss your situation.
Office address
Brilliant Cascade Limited
42 Tavistock Street
Covent Garden
London WC2E 7PB
United Kingdom
Working hours
Monday to Friday: 9:00 AM - 5:30 PM
Saturday and Sunday: Closed
We typically respond to enquiries within one business day.
About our location
Our offices are in Covent Garden, central London, easily accessible by public transport. We're a five-minute walk from both Covent Garden and Leicester Square underground stations, served by the Piccadilly and Northern lines respectively.
Charing Cross mainline station is ten minutes on foot, providing connections to South East England and suburban rail services. Multiple bus routes stop nearby on The Strand and Charing Cross Road.
The area has limited street parking due to congestion charging and resident permit zones. We recommend using public transport if visiting our offices. Several NCP car parks operate within walking distance for those who must drive.
Before you contact us
Help us understand your situation by briefly describing your organisation's size and sector, the challenge or development need you're addressing, who would participate in training, and your timeline if you have one. This allows us to provide more relevant information in our response.
Our standard timeline from initial enquiry to programme start is six to eight weeks. This includes discovery conversations, programme design, and scheduling. For urgent needs we can sometimes compress this, though it may limit customisation depth. The longest lead time is typically facilitator availability rather than design work.
No, exploratory conversations and high-level needs assessment are provided without charge. If we proceed to a formal discovery phase involving detailed stakeholder interviews and organisational analysis, we discuss scope and any associated fees at that point.
Absolutely. Many clients prefer face-to-face initial conversations. We have meeting space available and can typically accommodate visits with a few days' notice. Alternatively, we're happy to visit your offices or meet at a neutral location if that works better for your schedule.
Initial enquiries are handled by our client services team who will understand your needs and connect you with the appropriate lead facilitator or programme designer. For larger engagements, you'll typically speak with one of our senior partners early in the process.
Yes, we deliver programmes throughout the UK. Our facilitators travel to client sites regularly. For organisations outside major cities, we discuss whether on-site delivery or a blended approach with some virtual sessions might work best. Distance rarely prevents us working together effectively.
Company information
Legal entity
Brilliant Cascade Limited is registered in England and Wales.
Company Number: 07823456
VAT Number: GB 234 5678 90
Professional memberships
We maintain active membership and accreditation with:
- Chartered Institute of Personnel and Development (CIPD)
- Institute of Leadership & Management
- Learning and Performance Institute
Insurance coverage
We carry professional indemnity insurance of £5 million and public liability insurance of £10 million through Hiscox Business Insurance.
Data protection
We are registered with the Information Commissioner's Office (ICO) under registration number ZA123456.
View our Privacy Policy and GDPR compliance information.
Detailed directions to our offices
From Covent Garden Station
Exit the station onto Long Acre. Turn left and walk east for approximately 200 metres. Turn right onto James Street, which becomes Tavistock Street. Our offices are on the left-hand side after about 100 metres, in a Georgian terrace building with a blue door. Journey time: approximately five minutes.
From Leicester Square Station
Take the exit signposted towards Cranbourn Street. Walk north on Charing Cross Road for about 150 metres, then turn right onto William IV Street. Continue as it becomes Chandos Place, then turn left onto Bedford Street. Take the first right onto Tavistock Street. Our building is on the right after approximately 80 metres. Journey time: approximately seven minutes.
From Charing Cross Station
Exit onto The Strand and turn left heading east. After approximately 300 metres, turn left onto Southampton Street. Continue north for 200 metres until you reach Tavistock Street. Turn right, and our offices are 50 metres ahead on your left. Journey time: approximately ten minutes.
Accessibility
Our building has step-free access via a rear entrance on Maiden Lane. Please email us before your visit if you require this access, and we'll provide detailed directions and ensure someone meets you. Both lifts in the building are wheelchair accessible.
Other ways to connect
While we don't maintain active social media profiles, you can find information about our research contributions and speaking engagements through:
- Our published articles in the Journal of Applied Psychology and Harvard Business Review
- Speaking engagements listed on the CIPD events calendar
- Case studies and white papers available by request via email
We prioritise direct client relationships over broad social media presence, believing this better serves the depth of work we do.
Ready to discuss your needs?
Send us an email with a brief description of your situation, and we'll respond within one business day.
Email us now